7-Day Money-Back Guarantee.

1. General Refund Terms

At Honey Bee IPTV, customer satisfaction is our top priority. If you experience persistent technical difficulties, severe server incompatibility with your ISP, or channel loading issues that our technical support team cannot resolve within a reasonable timeframe, you are eligible for a 100% full refund within 7 days of your subscription payment date.

2. How to Initiate a Refund

Requesting a refund is simple and fast. Choose either of the following channels:

3. Processing Time & Reimbursement

• Approval Time: Our agents review and approve valid refund requests within 2 minutes to 1 hour.
• Reimbursement: Refunds are returned to the original payment method (Credit/Debit Card, PayPal, or Crypto wallet). Credit card banks typically process funds within 1–3 business days.

4. Conditions & Exclusions

• Refund requests submitted after 7 days from the transaction date are not eligible for reimbursement.
• Subscriptions terminated due to violation of our Terms and Conditions (e.g., account sharing across multiple unauthorized locations exceeding your plan) are non-refundable.
• We encourage all users to test our 24-Hour Free Trial prior to purchasing longer multi-month subscriptions.

5. Contact Billing Support